Bilingual Case Manager

Department: Third Street Women’s Residence
Start Date: As soon as possible
Hours: Full Time
Salary: Commensurate with experience

Organization Overview: Since 1893, Henry Street has delivered the most effective, compassionate and comprehensive services possible to residents of the Lower East Side. As a multifaceted not-for-profit, Henry Street provides innovative social services, arts programs and healthcare services from 17 locations throughout the Lower East Side. Building upon its legacy for innovation and effective programming, Henry Street has grown to offer more than 50 different programs, currently making it one of the most comprehensive settlement house in New York City, as well as one of the City’s largest social service agencies. Henry Street is governed by a 45-member Board of Directors and is supported by government grants and contracts, as well as foundation, corporate and individual support.

The Transitional and Supportive Housing Cluster is a $9.1M division which provides Transitional Housing and Supportive Housing to Homeless individuals and Families, victims of Domestic Violence and Formerly Homeless Individuals. Services include four shelters; two family shelters, a domestic violence shelter, a shelter for Single Women with Mental Health Issue as well as a NYNY Supportive Housing building for formerly homeless individuals with Mental Health issues.

Services are provided by culturally competent staff and include case management, housing, employment, and children’s programs. These programs are designed to help individuals and families attain their fullest potential in an environment that values respect, dignity, caring and integrity. This position is within the Third Street Women’s Residence which is a 79 bed shelter for homeless women with Mental Health issues. This program includes on-site psychiatric and nursing services to supplement case management and housing services.


  • Bachelor’s degree required; Masters of Social Work preferred
  • Three (3) years’ experience with homeless population
  • Demonstrated case management skills
  • Excellent oral and written communications skills
  • Ability to remain calm during crisis
  • Must be able to work well with others
  • Good judgment and problem solving ability
  • Demonstrated organizational skills
  • Bilingual (English/Spanish) is a must
  • Must be computer literate with knowledge of Microsoft Office; proficiency in Word and Excel
  • Must be able to work weekends, evenings and holidays


  • Meet with clients bi-weekly, or more frequently as needed, to review progress and identify obstacles
  • Ensure rules and regulations are communicated to the residents
  • Develop and implement permanent re-housing plans with residents
  • Provide crisis intervention counseling
  • Provide entitlement referrals and advocacy
  • Link residents to agencies providing services for special needs and assist residents in other areas of concern such as housing, substance abuse, etc.
  • Accompany residents to appointments, entitlements and service providers, as needed
  • Co-facilitate monthly house meetings and floor meetings, weekly housing and specialty groups and workshops
  • Coordinate appointments or assist in making appointments with the clients to support them with their independent living plan
  • Responsible for preparing all documentation relevant to referrals and services provided to residents
  • Ensure documentation is in compliance with agency requirements, and maintain privacy and confidentiality of residents
  • Responsible for logging and preparing statistical and demographic reports for services provided as required
  • Maintain database of client records, client shelter histories, intake and discharge information regarding client’s stay in shelter, case notes and other computerized records
  • Keep informed of resident’s background, history and assessments
  • Other duties as assigned by supervisor

To Apply: E-mail cover letter and resume to Please indicate “Bilingual Case Manager” in the subject line AND the website the position was found.

Due to the high volume of applicants, only qualified candidates will be contacted.

Henry Street Settlement is an equal opportunity employer/program.

Translate >>